Same-Day Delivery 7 Days a Week • Order By 3PM

Terms & Conditions

Terms & Conditions — Ramsbothams Florist

 

Last updated: August 2026

Thank you for choosing Ramsbothams Florist. By placing an order with us, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights.

1. Flowers & Substitutions

Flowers are a natural product, so colours, sizes and varieties may vary from photographs.

All flowers and products are subject to availability. If a particular flower is unavailable, we may substitute it with a suitable alternative of equal or greater value, while keeping the overall style, colour and value of the arrangement as close as reasonably possible.

For wedding and funeral flowers, we will discuss significant substitutions with you where possible.

Some flowers and plants may be harmful if eaten. Please contact us if you have any concerns.

2. Prices & Payment

All prices are shown in pounds sterling and include VAT where applicable.

We accept major credit and debit cards, PayPal and bank transfer where available.

Your order is confirmed when you receive our order confirmation. An automated acknowledgement that your order has been received does not necessarily mean that the order has been accepted.

3. Delivery

We deliver throughout Milton Keynes and surrounding areas.

Our current delivery charges are:

  • MK1, MK2, MK3: £5
  • MK4–MK10: £7
  • MK11–MK15, MK17: £8
  • Outside Milton Keynes: £14

For deliveries outside our normal area, we may use Direct2florist or a trusted local florist. Ramsbothams Florist remains your point of contact for any concerns about the order.

Same-Day Delivery Cut off Time

  • Monday–Friday: order before 3:00pm
  • Saturday: order before 2:00pm
  • Sunday: order before 12:00pm

Orders placed after these times will normally be delivered on the next available day.

We do not normally deliver on public holidays.

Delivery may be affected by traffic, severe weather, road closures or other circumstances outside our reasonable control.

4. Click & Collect

Click & Collect is available from:

Ramsbothams Florist
149 Larch Grove
Bletchley
Milton Keynes
MK2 2LQ

Please wait for confirmation that your order is ready before coming to collect.

Collection hours:

  • Monday–Friday: 11:00am–4:00PM
  • Saturday: 11:00am–2:00PM
  • Sunday: Close

We are closed on public holidays.

5. Cancellation & Amendments

Please contact us as soon as possible if you need to cancel or amend an order.

For standard flower orders, we ask for at least 24 hours' notice before the requested delivery or collection date.

If you cancel an order, we may retain a reasonable amount to cover costs already incurred as a direct result of the cancellation. These may include:

  • Payment-processing fees
  • Flowers or materials already purchased specifically for the order
  • Preparation and administration costs
  • Delivery or other costs already incurred

We will not charge more than is reasonably necessary to cover our direct loss.

For funeral orders, additional reasonable costs may apply because flowers, materials, preparation and delivery may have been arranged specifically for the funeral.

For wedding orders, additional reasonable costs may apply because flowers, materials, planning, preparation, staffing and other arrangements may have been made specifically for the wedding.

Any cancellation charge will be explained clearly where applicable.

Cancellation must be confirmed by us in writing.

6. Flower Care

Every bouquet includes flower-care instructions and, where appropriate, flower food.

To help your flowers last as long as possible:

  • Remove flowers from their packaging as soon as possible.
  • Trim the stems and place them in a clean vase.
  • Use fresh water and the flower food provided.
  • Change the water regularly, normally every 1–2 days.
  • Keep flowers away from direct sunlight and sources of heat.

Warm & Hot Weather

Fresh flowers are perishable and their natural vase life varies between different flower varieties.

During warm or particularly hot weather, flowers may deteriorate more quickly.

Please keep flowers in a cool area and away from direct sunlight, radiators, heating, conservatories and other hot environments.

Failure to follow the flower-care instructions or exposure to excessive heat, direct sunlight or unsuitable conditions may significantly reduce flower life.

We cannot guarantee a specific number of days that flowers will remain fresh.

7. Complaints & Flower Quality

If you believe there is a problem with your flowers, please contact us as soon as possible, ideally within 2 working days of delivery or collection.

Please provide photographs where possible so that we can assess the flowers and investigate the issue.

We may consider the flower variety, natural vase life, time since delivery or collection, care provided and environmental conditions.

Where there is a genuine quality issue for which we are responsible, we will provide an appropriate remedy, which may include a replacement, refund or credit.

Your statutory rights are not affected.

8. Funeral & Wedding Flowers

Funeral and wedding flowers are bespoke orders and may require flowers and materials to be ordered in advance.

We will confirm the agreed design, colours, flowers and other requirements where applicable.

Seasonal availability may mean that a particular flower needs to be replaced with a suitable alternative. We will aim to maintain the agreed style, colour and overall appearance.

9. Delivery to Businesses & Other Premises

For deliveries to offices, hospitals, care homes, funeral directors and other premises, delivery to reception or an authorised person may be treated as successful delivery.

Customers are responsible for providing the correct delivery address and contact details.

10. Alcohol

Where alcohol is included in an order, the purchaser must be aged 18 or over.

We may request identification when delivering alcohol and may refuse delivery if suitable identification cannot be provided.

We do not deliver alcohol to hospitals, funeral directors, airports or ships.

11. Liability

We will take reasonable care when preparing and delivering your order.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, traffic, road closures or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits your statutory rights or any liability that cannot legally be excluded or limited.

12. Privacy

We process your personal information in accordance with UK GDPR and the Data Protection Act 2018.

Please see our Privacy Policy for further information.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Ramsbothams Florist
149 Larch Grove
Bletchley
Milton Keynes
MK2 2LQ

Telephone: 01908 373020
Email: infoandsales@ramsflorists.co.uk