Refunds and Returns Policy

Overview

Refunds, Cancellations & Complaints Policy — Ramsbothams Florist

Last updated: August 2026

At Ramsbothams Florist, we want you to be happy with your flowers. Because flowers and plants are natural, perishable products, our refund policy is different from that for ordinary non-perishable goods.

Nothing in this policy affects your statutory rights.

1. Cancelling an Order

Please contact us as soon as possible if you need to cancel an order.

For standard flower orders, we ask for at least 24 hours' notice before delivery or collection.

Where you cancel an order, we may deduct reasonable costs that we have already incurred as a direct result of the cancellation. This may include payment-processing fees, flowers or materials already purchased, preparation costs or other reasonable costs directly related to your order.

We will not charge more than is reasonably necessary to cover our direct loss.

Pre-Ordered Flower Bouquets:

Please note that once specific flower bouquets have been custom pre-ordered from our Dutch Growers, the order cannot be cancelled or refunded, as these perishable materials are purchased exclusively for you and cannot be returned.

Funeral Orders

Funeral flowers are bespoke and prepared specifically for a particular service. Because we pre-order fresh flowers from our Dutch Growers a few days in advance for each specific funeral, a standard 20% deposit is required at the time of booking to secure your order. The remaining balance must be cleared in full 48 hours prior to the funeral service.

Where flowers have already been pre-ordered, or preparation, consultation, and delivery arrangements have been made, deposits are non-refundable and reasonable cancellation costs may apply.

Wedding Orders

Wedding flowers are entirely bespoke and require extensive advance planning, consultation, and specially ordered materials. Because we pre-order specific flowers a few days in advance for each wedding, a standard 25% deposit is required upon confirmation to secure your date on our studio calendar.

Where costs have already been incurred or flowers have been pre-ordered, the deposit is non-refundable and reasonable cancellation costs may apply. Any specific cancellation terms or additional milestone costs will be clearly explained when the wedding order is confirmed.

2. Fresh Flowers & Plants

Fresh flowers and plants are perishable products and cannot normally be returned simply because you have changed your mind after they have been supplied.

The natural vase life varies depending on the flower variety, season, temperature, environment and care.

We do not guarantee that flowers will remain fresh for a specific number of days.

3. Flower Care & Hot Weather

Please follow the flower-care instructions supplied with your order.

During warm or particularly hot weather, flowers may deteriorate more quickly.

Keep flowers away from direct sunlight, radiators, heating, conservatories and other hot areas, and ensure they have sufficient fresh water.

Where flowers deteriorate because of unsuitable care or environmental conditions, a refund or replacement may not be appropriate. This does not affect your statutory rights.

4. Problems With Your Flowers

If you believe there is a problem with the quality of your flowers, please contact us as soon as possible, ideally within 2 working days of delivery or collection.

Please send photographs where possible.

We may consider:

The type of flowers supplied
Their natural vase life
Their condition when delivered or collected
The time since delivery or collection
The care provided
The temperature and environment in which they have been kept

If we determine that there is a genuine quality issue for which we are responsible, we will offer an appropriate remedy, which may include a replacement, refund or credit.

5. Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item or is significantly different from what was agreed, please contact us as soon as possible.

Please provide photographs where appropriate so we can investigate the issue.

Where we are responsible, we will provide an appropriate remedy in accordance with your statutory rights.

6. Refunds

Where a refund is agreed, it will normally be made using the original payment method.

The time taken for the refund to appear in your account can depend on your bank or payment provider.

If you believe you are due a refund and have not received it, please contact:

Email: infoandsales@ramsflorists.co.uk
Telephone: 01908 373020

7. Contact Us

Ramsbothams Florist
149 Larch Grove
Bletchley
Milton Keynes
MK2 2LQ

Telephone: 01908 373020
Email: infoandsales@ramsflorists.co.uk

Nothing in this policy removes or limits any statutory rights you may have under UK consumer law.